Quality, Environment, Safety and Social Accountability

Mistolin takes a competitive look at its present and future, strongly believing in the combination of optimism and a strong sense of responsibility, mobilizing the commitment of all in the sustained and sustainable development of its business.

The manufacture and marketing of hygiene and cleaning products adapted to the needs of our customers and employees, with the desired quality and safety; The protection of the environment; The promotion of a culture of safety and health at work and the contribution to a fairer society are strategic objectives that must be continuously improved in the development of our activity in order to ensure the satisfaction of employees, customers, suppliers and all parties concerned.

To ensure compliance with these objectives, the following general principles are established:

  • Commit to satisfying our customers, suppliers and stakeholders by meeting requirements.
  • Stimulate the demand and use of opportunities for business growth.
  • Comply with the applicable legal requirements and other requirements that the organization subscribes, respecting the international instruments and their interpretations, namely the commitment to ISO 9001, SA 8000, ISO 14001 and OHSAS 18001.
  • Promote the training and information of all employees and suppliers in order to, progressively, reinforce their individual and personal competences, to properly exercise their responsibilities and create conditions for the dynamics and enrichment of the organization.
  • Promote the continuous improvement of the performance of the Integrated System of Quality, Environment, Safety and Social Responsibility.
  • Periodically evaluate the performance of the Integrated System, procedures and methods in place, through the establishment and review of objectives and targets.
  • Identify, eliminate and minimize significant risks by adopting operational equipment and techniques compatible with the safety legislation and standards in place; Prevent injuries, damages and occupational diseases of employees, involving employees at all stages of the process so that each contributes to its effectiveness.
  • Prevent pollution of the environment by directing our efforts towards the pursuit of greater environmental sustainability and minimizing the environmental impacts caused by ours activities, products and services
  • Communicate this assurance to employees, suppliers, consumers, investors and other interested parties, in an open and transparent way.
  • Comply with the principles of the International Labor Organization, including the Universal Declaration of Human Rights and the 10 principles of the United Nations.

In order to fulfill the strategic objectives established, the company promotes a corporate culture, stimulates innovation and continuous improvement of products, services, environmental performance, safety conditions and  social responsibility where the initiatives and activities that give shape to the company are consistent with the responsible and proactive behavior of employees and all interested parties.

Social Commitment

Social Accountability

Mistolin recognizes its responsibility in generating value for the community in which it operates and is committed to lead its business in an ethical, social and environmentally responsible way, with the following commitments:


Child Labour Mistolin regards child labour as a totally reprehensible and inadmissible practice. It has the principle of hiring workers with a minimum age of 18.
Compulsory Labour Mistolin regards the use of forced labour as a totally reprehensible and inadmissible practice, totally contrary to the Integrated Policy of the company and applicable legislation. As a result, Mistolin will not, for any reason, resort to forced labour with its employees. If, in case of the eventual illegal initiative of any collaborator, the existence of forced labor in Mistolin employees is detected, the fact must be immediately communicated to the High Management for a consequent disciplinary proceeding and appropriate corrective action.
Health and Safety Mistolin, within the scope of the Business Integrated System, has implemented and certified an Occupational Health and Safety Management system, according to OHSAS 18001, which seeks to continuously improve working conditions and adopt safe employee practices.
Freedom of Association and Right to Collective Negotiation Mistolin respects the right of employees to form and associate with unions of workers of their choice and to negotiate collectively. As a result, no employee may be discriminated against, if they choose to do so.
Discrimination Mistolin does not tolerate any situation of discrimination, namely of race, social class, nationality, religion, sex, sexual orientation, political affiliation, age, or any other type. Discrimination is considered to be the inability of entities or persons to access a particular right or benefit due to characteristics that are not applicable to that fact. Mistolin is committed not to adopt any practices that disrupt the right to non-discrimination of all its employees.
Disciplinary Practices Mistolin does not allow or support the use of physical punishment, mental or physical coercion and verbal abuse with its employees.
Work schedule Mistolin complies with the planned work schedule of the collective work convection. Extra work is remunerated and cannot exceed 12 hours per employee, per week.
Remuneration Mistolin shall ensure that the salaries paid are sufficient for the basic needs of their employees, in accordance with the specific legislation in place.
Company Policy Mistolin must comply with current legislation as well as all international regulations, and this commitment is in the Company Policy, accessible to all employees and extended to its suppliers and partners.

Sr. António Neto
Dr. Óscar Neto

The Administration

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